Very few online services make me tear my hair out as much as Google My Business. Yet it’s something we should all use. ‘GMB’ lets us manage how our business appears on Google Search and Maps, including the big panel which appears in the Google results next to searches on our company name. That panel can contain reviews and photos posted by people outside the organisation, and can get quite out of control if you’re not on top of your GMB account.
People have so many different problems with Google My Business that I wouldn’t try to pick out specific ones to tackle here. But if you want to get more confident with your account (or if you have a specific problem), spend some time on the Official Google My Business Community. Also, make sure you keep a link to it for when something crops up in the future.