I love testimonials on websites. They seem to look good in that context even if they don’t quite seem to fit on a company’s printed promotional material. But getting them can often be a chore. A nice article called 5 Tips for Getting Testimonials to Build Referrals on the Branding & Marketing blog will give you an idea or two about how to go about it. Actually, the simplest of all is probably the most effective: call a customer with a short customer service questionnaire, and then ask them at the end if you can use their words in a testimonial.