Comments on: Customer care, eh? http://www.bmon.co.uk/ukindustrialmarketing/2012/02/customer-care-eh/ Jackie West's blog and monthly email newsletter for marketing managers in UK technical B2B companies. Enjoy! Tue, 02 Oct 2012 06:47:29 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Chris Macpherson http://www.bmon.co.uk/ukindustrialmarketing/2012/02/customer-care-eh/comment-page-1/#comment-231 Chris Macpherson Thu, 01 Mar 2012 14:30:27 +0000 http://www.bmon.co.uk/ukindustrialmarketing/?p=2595#comment-231 Oh, Jackie, I had exactly the same problem last week - scripts and all. These internet providers just do not listen to what you're saying, and they waste their and our time in the process. That costs us, the customer, money. Our provider has just told us they're having to increase their prices. Surprise, surprise. If we dealt with our clients in such a cavalier fashion we wouldn't be in business. But then, I can't remember when we last had a complaint because, unlike said internet providers, we make sure our clients know what's happening on their account and apologise in advance if things aren't going exactly to plan. Oh, Jackie, I had exactly the same problem last week – scripts and all. These internet providers just do not listen to what you’re saying, and they waste their and our time in the process. That costs us, the customer, money. Our provider has just told us they’re having to increase their prices. Surprise, surprise.

If we dealt with our clients in such a cavalier fashion we wouldn’t be in business. But then, I can’t remember when we last had a complaint because, unlike said internet providers, we make sure our clients know what’s happening on their account and apologise in advance if things aren’t going exactly to plan.

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