Articles here linking to:
Smashing magazine

Does your website care about your customer at all?

Why you should devise a set of potential visitor flows and then put them all together to create a site structure built with the customer in mind.

The country selector advanced – at last

Some wonderful people have been working on an alternative to the drop-down country selector, which has just been unveiled by Smashing Magazine.

Better web forms

Form design is an area where most web designers really could do with some training, if the forms I come across on a day-to-day basis are anything to go by.

A six step copywriting technique which improves over four

Here's an article which you can take in at a sitting, yet still use as a template next time you come to write a sales letter or indeed a promotional article.

A plan for creating a new website successfully

Here's a long but invaluable guide which you might like to make a note of, for the next time you're involved in a website launch or redesign.